Terms of service
Welcome to KARRICA.
These Terms of Service govern your access to and use of the KARRICA website, including any purchases, services, features, content, communications, and transactions made through our online store.
KARRICA USA LLC is a company operated and registered in the United States. Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to customers.
By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of our website, products, services, images, designs, branding, or content without our express written permission.
You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
You are responsible for ensuring that your use of our website complies with all laws and regulations applicable to you.
Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement and completing purchases.
You may not use our products or services for illegal or unauthorized activities.
Any violation of these Terms may result in suspension or termination of access to our website or services.
Product Information
We make reasonable efforts to display product descriptions, colors, materials, dimensions, finishes, and images as accurately as possible.
However, certain products may vary slightly due to:
- Natural material variations
- Handcrafted construction
- Hand-applied details
- Exotic skins or specialty materials
- Lighting and photography
- Screen display differences
- Limited-edition production
- Custom finishing techniques
Such variations are not necessarily considered defects.
Where a product is handmade, hand-dyed, hand-painted, hand-printed, hand-stitched, or made using natural materials, each item may be unique.
Product Availability
All products are subject to availability.
Certain items may be:
- Limited edition
- One-of-one
- Archive pieces
- Pre-sale
- Made to order
- Custom
- Final remaining colorways
- Unreleased designs
- Development samples or prototypes
We reserve the right to discontinue any product at any time.
We may also limit quantities available for purchase.
Pricing
Prices are subject to change without notice.
We reserve the right to modify pricing, promotions, discounts, offers, or product availability at any time.
Prices shown on the website may not include:
- International duties
- Customs fees
- Import taxes
- Local taxes
- Tariffs
- Additional carrier fees
Such charges, where applicable, are the responsibility of the customer.
Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel an order
- Limit purchase quantities
- Request additional order verification
- Cancel orders suspected of fraud
- Correct pricing or product information errors
- Decline transactions where payment authorization fails
An order confirmation does not necessarily mean that an order has been finally accepted.
Payment
We accept payment methods including:
- Klarna
- PayPal
- Major credit cards
- Major debit cards
Payment processing may be handled by Shopify or third-party payment providers.
If there is an issue with your payment, please contact us immediately at:
Customers using Klarna may also be subject to Klarna's separate terms, conditions, and privacy policies.
Payment Security
With the support of Shopify and applicable payment processors, payment information transmitted during checkout is encrypted.
However, no online transmission method can be guaranteed to be completely secure.
KARRICA USA LLC is not responsible for unauthorized activity resulting from a compromised payment method outside our control.
If you suspect fraud, identity theft, or unauthorized use of your payment method, contact your card issuer, bank, or payment provider immediately.
Order Cancellations
For in-stock items, cancellation requests must be submitted before 5 PM on the same day the order was placed.
Cancellation requests received after this time may not be processed if the order has already entered fulfillment or shipment.
Pre-Sale Orders
Pre-sale items:
- Cannot be canceled
- Cannot be refunded
- May be returned for store credit after delivery, subject to the return policy
Customers are responsible for reviewing the stated pre-sale shipping window in the product description before completing the purchase.
By placing a pre-sale order, you acknowledge and accept the estimated production or shipping timeline.
Made-to-Order and Custom Items
Certain KARRICA products may be made specifically for the customer.
This may include:
- Création Sur Mesure
- Custom exotic material selections
- Custom artwork
- Custom pet portraits
- Crystal applications
- Personalized finishes
- Custom color or material requests
Production times may vary depending on the selected design and materials.
Made-to-order or custom items may be subject to additional restrictions regarding cancellation, return, exchange, or store credit.
Returns
KARRICA accepts eligible returns for store credit only.
No cash refunds are offered unless otherwise required by applicable law.
Eligible items must be returned within 3 days of receipt.
Returned items must be:
- Unused
- Unworn
- In original condition
- In original packaging
- Accompanied by applicable hangtags, cards, garment bags, dust bags, boxes, or other included packaging
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
For return requests, contact:
Final Sale and Special Items
Certain products may be final sale.
This may include:
- Archive pieces
- One-of-one items
- Development samples
- Limited-edition pieces
- Custom items
- Personalized items
- Pre-sale items where specifically stated
- Products clearly marked as final sale
Final-sale items cannot be returned or exchanged unless otherwise required by law.
Shipping
In-stock domestic orders placed before 5 PM Monday through Friday are generally shipped the same day.
Orders placed on Saturday or Sunday are generally shipped on Monday.
Delivery times may vary depending on:
- Destination
- Shipping method
- Carrier delays
- Weather
- Customs
- Holidays
- High-volume periods
- Product availability
Shipping estimates are not guaranteed delivery dates.
International Orders
International shipping rates and available destinations are calculated at checkout.
International customers may be responsible for additional:
- Duties
- Customs fees
- Tariffs
- Taxes
- Import charges
- Brokerage fees
KARRICA is not responsible for such charges.
Customers should contact their local customs authority before purchasing if they are concerned about additional costs.
Incorrect Shipping Information
Orders are shipped to the address provided by the customer.
If you notice that your shipping address is incorrect, you must contact us as soon as possible and before the applicable shipping cutoff.
Requests received after the order has shipped may not be corrected.
KARRICA is not responsible for packages lost or misdelivered due to incorrect address information provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery may be subject to the carrier's policies and procedures.
KARRICA is not responsible for:
- Carrier delays
- Lost packages caused by the carrier
- Packages stolen after confirmed delivery
- Customs delays
- Incorrect delivery addresses supplied by the customer
- Unclaimed international shipments
Where possible, we may assist the customer in contacting the shipping carrier or locating available tracking information.
Customs and Duties
International customers are responsible for complying with the import laws of their country.
KARRICA is not responsible for orders delayed, held, rejected, or returned by customs authorities.
Any customs duties or import charges are the customer's responsibility.
Accuracy of Information
We aim to ensure that product information, pricing, descriptions, and website content are accurate.
However, the website may occasionally contain:
- Typographical errors
- Pricing errors
- Product description errors
- Inaccuracies
- Omissions
We reserve the right to correct errors, update information, or cancel orders where incorrect information has been displayed.
Website Changes
We may update, modify, suspend, or discontinue portions of the website or services at any time.
We are not obligated to provide advance notice of every update or change.
Intellectual Property
All website content, including but not limited to:
- KARRICA name
- Logos
- Product names
- Product designs
- Photography
- Graphics
- Artwork
- Text
- Videos
- Packaging
- Website design
- Brand elements
is owned by or licensed to KARRICA USA LLC unless otherwise stated.
No content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission.
User Content and Submissions
If you submit content to KARRICA, including:
- Product customization requests
- Artwork
- Photos
- Pet photos
- Reviews
- Feedback
- Suggestions
- Custom design references
you confirm that you have the right to provide that content and that it does not violate the rights of another person.
For custom products, customer-supplied images may be used only as necessary to create or process the requested custom item unless otherwise agreed.
Prohibited Uses
You may not use this website:
- For unlawful purposes
- To violate intellectual property rights
- To distribute harmful code
- To attempt unauthorized access
- To interfere with website security
- To commit fraud
- To impersonate another person
- To scrape or copy website content without permission
- To submit false or misleading information
- To interfere with another customer's use of the website
We reserve the right to terminate access for prohibited activity.
Third-Party Services
Our website may use or link to third-party services, including:
- Shopify
- PayPal
- Klarna
- Shipping carriers
- Payment processors
- Analytics services
- Marketing platforms
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
Use of third-party services may be subject to their own terms and privacy policies.
Disclaimer of Warranties
Our website and services are provided on an "as available" basis to the extent permitted by law.
We do not guarantee that:
- The website will always be uninterrupted
- The website will always be error-free
- Every product will always be available
- All website information will always be completely free of errors
- Third-party services will always function without interruption
Nothing in these Terms limits any rights that cannot legally be excluded.
Limitation of Liability
To the extent permitted by law, KARRICA USA LLC will not be liable for indirect, incidental, special, consequential, or similar damages resulting from:
- Use of the website
- Inability to access the website
- Third-party services
- Shipping carrier actions
- Customs delays
- Customer-provided incorrect information
- Unauthorized payment activity outside our control
Any limitations are subject to applicable consumer protection law.
Indemnification
You agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights, to the extent permitted by law.
Termination
We may suspend or terminate access to our website or services where a user violates these Terms, engages in fraudulent activity, misuses our services, or acts unlawfully.
Obligations arising before termination may continue where appropriate.
Governing Law
These Terms are governed by applicable laws of the United States and any applicable state or local laws relevant to KARRICA USA LLC, subject to any mandatory consumer rights that apply to customers in their place of residence.
Changes to These Terms
We reserve the right to update or modify these Terms of Service from time to time.
Updated terms become effective when published on the website unless otherwise stated.
Customers are encouraged to review these Terms periodically.
Contact Information
For general questions, order questions, comments, or concerns:
For public relations, editorials, business inquiries, partnerships, licensing, or appearances:
For wholesale and custom order inquiries:
